Helping an Italian Solar-Film Wholesaler Switch Suppliers Quickly

An experienced Italian solar-film wholesaler found us through a Google search while looking to replace their supplier. They knew exactly what they wanted, sent full specifications in the first enquiry, and expected the same speed back. FancyFix matched styles and shipped samples quickly, priced several packaging options including the blister pack they asked for, and had current test reports ready. The order was confirmed within thirty days.

Background

The client is an experienced Italian wholesaler in the architectural solar-film industry, who found our website through a Google search while looking to replace their current supplier.

The two solar film constructions a supplier switch has to match

FancyFix supplies solar control window film in two constructions, and a buyer replacing an incumbent supplier has to match the right one before any other figure can be compared. The stock specification below is measured by FancyFix both with the release liner on and with it removed, because a thickness quoted without saying which state it was measured in cannot be compared across suppliers.

Stock specification	Adhesive solar film	Static cling solar film
Face material	PET	PVC
Thickness, release liner on	0.10 mm	0.20 mm
Thickness, liner removed	0.07 mm	0.16 mm
Release liner	0.025 mm PET	0.04 mm PET
Maximum width	152 cm	152 cm
Regular shipping widths	45 / 60 / 90 / 120 cm	45 / 60 / 90 / 120 cm
Length	No maximum; commonly cut at 150 / 200 / 300 cm	No maximum; commonly cut at 150 / 200 / 300 cm
Installation	Adhesive	Static cling

Most FancyFix stock sits inside these figures, and a buyer who needs a parameter built to their own specification can have it produced to order. Minimum order is quoted by construction rather than as one headline number: adhesive solar control window film starts at 3,000 meters, while static cling film starts at 400 meters embossed and 800 to 1,000 meters printed.

The client's challenges

• High level of expertise. The client was highly knowledgeable, providing detailed product specifications in their initial inquiry.
• Demand for quick response. They expected fast responses and efficient communication throughout.
• Packaging change request. The client wanted to switch to blister packaging, which required appropriate solutions from us.
  
• 

Our solutions

• Rapid product matching. We quickly matched the client's requirements with suitable product styles and sent samples for evaluation.
• Packaging options and detailed quotation. FancyFix provided multiple packaging options, along with a detailed quotation and packing information, to help the client make an informed decision.
• Quality assurance. We prepared up-to-date product test reports to demonstrate that our products met the required standards.
• 

What FancyFix measured, colour by colour

Heat rejection and glare reduction do not move together in FancyFix solar film, which is why a specification-literate wholesaler asks for both per colour instead of one headline figure. Brown silver rejects the most solar heat of the five adhesive colours at 85% but reduces glare the least at 13%, while gray blue rejects 56% and reduces glare the most at 36%. Ultraviolet blocking is the one figure that does not vary by colour: 99% across all five.

Adhesive solar film	Solar heat rejected	Glare reduced	UV blocked
Light blue	44%	22%	99%
Gray blue	56%	36%	99%
Moran	59%	30%	99%
Brown silver	85%	13%	99%
Double-sided silver	85%	23%	99%

In the static cling construction the most mirrored finish is not the strongest ultraviolet blocker, which is the pairing a wholesaler needs before promising either. Double-sided silver has a visible light reflectance of 49.96% and blocks 72.42% of ultraviolet, while black-grey silver reflects 16.67% and blocks 90.27% — the finish that looks least mirrored from outside is the one that blocks the most ultraviolet. All four static cling finishes sit within 79% to 82% for solar heat, so heat is not what separates them.

Static cling solar film	Solar heat rejected	Glare reduced	Visible light reflectance	UV blocked	Colour fastness to light
Double-sided silver	79%	22%	49.96%	72.42%	Grade 4
Brown silver	82%	15%	27.26%	88.34%	Grade 4
Blue silver	82%	14%	22.98%	85.82%	Grade 2
Black-grey silver	82%	13%	16.67%	90.27%	Grade 4

The results

• Swift order confirmation. The client confirmed the order within 30 days of the initial inquiry, and repeat orders have followed.
• Client satisfaction. The success of this case lay in our ability to respond quickly, solve the client's challenges, and ensure product quality, timely delivery, and after-sales service.

The documents a replacement supplier has to hand over

Compliance documentation and test reports are prepared for the buyer's market and product line rather than published as a fixed list, because which documents a programme needs is decided by the market and the channel it sells into. FancyFix has prepared the compliance set for the United States market, and where a programme requires the reports issued in FancyFix's own entity, FancyFix does that. FancyFix product already sits on the shelves of the world's most compliance-strict retail chains, under those retailers' own brands.

Conclusion

The key to this success was reacting swiftly, offering customized solutions, guaranteeing product quality, and maintaining timely delivery — the factors that earned the trust of a highly professional client and fostered an ongoing relationship.