Background:
Y****, a well-established American company with a century-long history, holds a significant market share in wall decals but had not yet ventured into window films. Through the Alibaba platform, we discovered that Y**** was actively seeking a supplier for window films.
Market Challenges:
Lack of Established Trust: Although we were familiar with Y**** as a company, we had never collaborated before, so there was no foundation of trust.
Client’s Lack of Product Knowledge: Y**** had never purchased window films before, meaning they lacked industry knowledge about this product.
Competitive Pressure: Since the client was searching for suppliers on Alibaba, we faced significant competition from other vendors vying for the same opportunity.
Our Solutions:
Proactive Phone Outreach: We initiated contact by calling Y****’s front desk and successfully connected with the sales representative, securing an opportunity to communicate via email.
Quick Sample Matching: We quickly prepared samples according to the client’s needs, offering multiple options for their consideration. The samples were promptly dispatched along with detailed descriptions.
On-Site Visit: As the project progressed, we arranged a visit to the U.S. to meet with the client. This face-to-face interaction helped deepen our relationship and left a lasting positive impression, gradually building trust.
The Results:
Secured Orders and Established Long-Term Partnership: We successfully secured an order and established a long-term partnership with Y****.
Expansion of Product Line: The client gradually expanded their product line, and together we explored new market opportunities.
Increased Market Presence: This partnership also enabled us to break into the U.S. offline retail market for window films.
Conclusion:
Through proactive engagement, patient service, and professional, efficient support, we not only helped the client grow but also secured long-term, stable business growth for ourselves.
