Background
Client: K****
Location: Australia
Product/Service: Window Film, Wall Coverings, Floor Stickers, Furniture Coverings
In May 2022, we at FancyFix received an inquiry via Alibaba from a domestic trader. They required four types of DIY home decor products for K****, a major Australian supermarket chain. Over seven months, our team navigated stringent audits, quotations, and sample processes to secure the order.
Challenges
- High Audit Standards:K**** had rigorous audit standards, particularly for sharp object management, which had to be met to secure the order.
- Strict Quality Requirements:The client demanded high standards for product appearance and chemical testing, especially color accuracy in samples.
- Product Variety:Of the four products needed, three required external sourcing since they were not produced in-house.
- Professional and Swift Quotations:The client compared our quotations with other suppliers, requiring us to provide detailed and rapid responses.
- High Initial Development Costs:The client was unwilling to cover initial sample development costs, requiring us to invest upfront.
- Complex Shipping Procedures:Frequent third-party inspections and strict warehouse entry requirements added complexity to the shipping process.
Provide Samples of Different Colors for Our Client to Choose from
Solutions
- Audit Preparation:Our team meticulously prepared for the audit, coordinating with quality control to meet all requirements. This effort led to a successful audit outcome.
- Quality Assurance:We utilized digital and machine sampling to ensure high standards and quick turnaround times for samples.
- Supplier Collaboration:We partnered with reliable external suppliers to meet the diverse product requirements.
- Efficient Quotation Process:Our team provided timely, professional quotations that met the client’s needs.
- Investment in Samples:We absorbed the initial sample development costs to demonstrate our commitment to the client.
- Streamlined Logistics:Our logistics team ensured compliance with all inspection and shipping requirements for smooth delivery.
Drop Box Test
Implementation
Our experienced sales team, consisting of a seasoned professional with 12 years of experience and a dedicated newcomer, coordinated the project. We provided real-time responses and worked closely with internal and external stakeholders to ensure all client requirements were met promptly and efficiently.
Client Visit Our Factory
Results
In September 2022, we passed K****’s factory audit, securing the order. Shipments began in January 2023, generating millions in sales within the first year. K**** has since become our top customer, contributing significantly to our growth.
Conclusion
Our commitment to quality, efficiency, and client satisfaction enabled us to form a successful partnership with K****. Our experience, responsiveness, and robust supply chain management were key to overcoming challenges and delivering exceptional results.
