Privacy Policy
Last updated: November 2025
FancyFix.com (“we,” “our,” “us”) and our affiliates are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, www.fancyfix.com (the “Website”).
By using the website, you consent to the practices described in this policy.
1. What Information We Collect
The information we collect depends on your interaction with our website. We may collect:
Your first and last name, email address, phone number, billing address, and shipping address.
Payment card or other payment method details, processed via third-party payment providers.
Account login credentials, purchase history, preferences, comments, and reviews.
Device and usage information: IP address, browser type, device type, pages visited, referring URLs, language preference, and unique identifiers.
Cookies or other tracking technologies for functionality, analytics, and personalized advertising (see our Cookie Policy).
Any other information you voluntarily provide to us when you contact us, submit an inquiry, subscribe to newsletters, or participate in promotions.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill purchases and to send you order confirmations, shipping updates, and customer service communications.
To respond to your questions, requests, feedback, and support inquiries.
To create and manage your account, to allow you to log in, view order history, and save preferences.
To improve our website, products, services, marketing, and user experience (including analytics and testing).
To send you promotional offers, newsletters, and other marketing communications (only if you have opted in).
To comply with our legal obligations and protect our rights, property, or safety, or those of others.
3. Legal Basis for Processing (for users in the European Economic Area)
If you are located in the European Economic Area (“EEA”), the legal bases for processing your personal data are:
Contractual necessity: processing is necessary to perform a contract with you (for example, to fulfill your order).
Legitimate interests: processing is necessary for our legitimate business interests (e.g., improving services, direct marketing), provided your rights do not override those interests.
Consent: you have given us your consent to process your personal data for one or more specific purposes (for example, marketing emails, cookies). You may withdraw your consent at any time.
Legal obligation: processing is necessary to comply with a legal obligation to which we are subject.
4. Sharing of Your Information
We may share your personal information with:
Service providers who perform services for us, such as payment processing, shipping, data hosting, email delivery, and marketing services, we limit their use of your data to the performance of those services.
Advertising or analytics partners such as Google Analytics, Meta, etc., but only under the conditions of your consent (where required).
Affiliates and business partners, only as necessary to provide the product, service, or offer you have requested.
Law enforcement or regulatory authorities, if required by law or to protect rights, property, or safety.
We do not sell your personal data.
5. International Data Transfers
Our corporate headquarters and primary servers are located in China, but we may transfer personal data to other countries, including outside the EEA.
Whenever we transfer your personal data outside the EEA, we ensure there are appropriate safeguards in place (such as Standard Contractual Clauses approved by the European Commission) and that the transfer is compliant with the requirements of the General Data Protection Regulation (“GDPR”).
6. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. For example, we may retain purchase records for tax or accounting purposes for up to 5 years after the order has been completed.
7. Your Rights (for EEA Users)
If you are in the EEA, you have the following rights:
Right to access: You may request copies of your personal data.
Right to rectification: You may ask us to correct inaccurate or incomplete information.
Right to erasure: you may ask us to delete your personal data in certain circumstances.
Right to restrict processing: you may ask us to restrict processing of your data where appropriate.
Right to object: you may object to our processing of your data for legitimate interests or direct marketing.
Right to data portability: in certain cases you can ask for your data to be transferred to a third party.
Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at the details below. We will respond in accordance with applicable law.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for functionality, analytics, and advertising as described in our Cookie Policy. You can set your browser to refuse cookies, but this may affect your ability to use certain features of the website.
9. Security
We implement commercially reasonable technical and organizational measures to safeguard your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or system is completely secure; we cannot guarantee absolute security.
10. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will update the “Last updated” date above and may notify you (for example via email). We encourage you to revisit this policy periodically to stay informed.
12. How to Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
FancyFix.com Data Protection Officer
Email: marketing@fancy-fix.com
Address: Room 201, Block #2, No. 33 Xincheng Road, Binjiang District, Hangzhou 310052, China